Cancellation and Refund Policy

1- Cancellation of the booking (electronic payment) 24 hours or more before the service appointment: The full amount paid will be refunded without any deductions.

2 - Cancellation of the reservation (electronic payment) less than 24 hours in advance: 50% of the total amount will be deducted as administrative fees and compensation for reserving the vehicle and driver.

3- Cash payment (deposit): 30% of the booking value must be paid in advance as a deposit, and in case of cancellation of the booking, this amount is not refunded at all.

4 - Failure to attend or cancellation after the start of the operation: The reservation is considered used, and the customer is not entitled to claim a refund of any amounts paid.

5 - Postponing the booking:

* The service appointment can be postponed only once.

* The company must be notified at least 24 hours in advance of the scheduled time.

6 - In addition to the cancellation and refund policy

The late arrival time is calculated starting one full hour after the arrival time specified on the booking voucher:

* Waiting at the airport for pickup: One hour free of charge, then the delay time is calculated according to the schedule.

* Waiting time from hotel to airport: 20 minutes free, then the delay time is calculated according to the schedule.

7 - Refunds:

* The amounts due will be refunded within a period not exceeding 7 working days.

* The transfer will be made to the same account from which the payment was made.

8 - Cancellation of the reservation by the company:

In case of cancellation due to operational or emergency reasons, the following will be done: a full refund to the customer, or scheduling a suitable alternative date according to the customer's wishes.